We are proud to offer shipping services that deliver within a maximum of 7 business days after payment is received. Nothing is more important to us than providing our customers with impeccable service. We will continue to improve to meet the needs of all our customers, delivering service that exceeds expectations worldwide.

How do you transport the packages?

Packages from our warehouse in China will be shipped via ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.

Do you offer free delivery?

Yes. We only offer free delivery to our VIP members.

What about customs?

We are not responsible for customs fees once the items have been shipped. By purchasing our products, you agree that one or more packages may be shipped to you and that you may incur additional charges upon arrival in your country.

How long does delivery take?

Delivery times vary depending on location. These are our estimates:

*This does not include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email containing your tracking information once your order has shipped. If you haven't received tracking information within 5 days, please contact us.

My tracking indicates "no information available at this time".

For some shipping companies, it takes 2 to 5 business days for tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in a single package?

For logistical reasons, items from the same purchase will sometimes be sent in separate packages, even if you have specified combined delivery.

If you have any further questions, please contact us and we will do our best to help you.